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Critical Facility Technician, Data Center
Iron Mountain    Phoenix, AZ 85067
     

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversite of electrical, HVAC, and building management systems. He/She will maintain the proper operating conditions of the compute space for all IT processing and network equipment to ensure 100% uptime for all systems. They will perform requested installations and troubleshoot systems. He/She will participate with multiple IT teams on project work as requested. He/She interfaces with employees, vendors and customers at all levels. IMDC is looking for team members who are open to learning and growing in a fast-past and evolving environment. High-energy, a strong sense of urgency and dedication to your team, our customers and IMDC’s vision is required to be a success in this role. This is a full-time shift position.

**Key Responsibilities:**

+ Act as a first responder providing hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, CRAH, CRAK, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems

+ Monitor and operate IMDC’s critical power, cooling/environmental, security and support systems and facilities to meet or exceed up-time service levels

+ Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation

+ Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements

+ Support the safety and cleanliness of the environment and occupants by being proactive in identifying issues you see need resolution, opening tickets for maintenance and taking the needed steps to get it done. Ensure all safety procedures are adhered to while performing work

+ Monitor, resolve and update all Operations-assigned service tickets throughout your daily shift using IMDC’s ticketing system. This will include, but is not limited to, trouble tickets and customer installations of electrical and physical equipment

**Functional Knowledge, Skills, and Competencies:**

+ Work closely with vendors, field technicians, and other telecommunications carriers to resolve service issues and improvements.

+ Perform basic electrical troubleshooting, including use of an amp-meter Identify, research and support process improvement actions related to data center services.

+ Understand major and minor UPS and related systems’ Preventative Maintenance.

+ Understanding of HVAC systems.

+ Support Shipping and Receiving with delivery and tracking of packages internally, packaging/unpacking and loading/unloading of deliveries for customers, carriers, vendors or other offices.

+ Basic knowledge of building management systems.

+ Understanding of basic math skills.

+ Extreme attention to detail and procedural compliance in a fast-paced environment.

+ Strong sense of urgency and ability to prioritize tasks with minimal supervision.

+ Rack/Stack/Configure hardware.

+ End-user computer support and/or telecom experience preferred.

+ Ensure physical security of data center, building, and occupants by maintaining site security protocols, badging requirements and data protection procedures.

+ Provide general cleaning of the data hall environment as needed on a regular basis.

+ Complete and document daily walk log of physical DC inspections for general health, power, cooling, hazards, etc.

+ Remain informed and up-to-date on the policies and procedures in the Service Now knowledge base.

+ Intermediate PC skills with demonstrated proficiency in Microsoft Office Suite. SharePoint proficient.

+ Over-time work is required based on the needs of the business. Working hours are varied and nights, weekends and holidays may be required.

**Physical Requirements:**

+ Reach and stretch to position equipment and fixtures while maintaining balance

+ Able to safely climb a twelve (12)-foot ladder and reach at arm’s length without losing balance

+ Bend or twist the body into unusual positions while working with tools or equipment

+ Perform physical tasks for the entirety of your shift without becoming overly tired

+ Use hands to manipulate small wires and objects

+ Work in a noisy environment

+ Work at depths, such as under raised floors

+ Must be able to lift or push fifty (50) lbs. to include standing, bending and kneeling as needed to perform this task

+ Able to walk, sit or stand for long periods of time

+ Able to type at a keyboard, use a mouse, focus on a computer monitor for long periods of time without causing or exacerbating any injury or medical condition

+ Able to squeeze a hand-tool for twenty plus (20+) repetitions without causing or exacerbating any injury or medical condition

Category: Information Technology Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Value at https://www.ironmountain.com/about-us/values s at https://www.ironmountain.com/about-us/values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com . See the Supplement to learn more about Equal Employment Opportunity.

**Requisition:** J0019911

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Job Details


Employment Type

Full Time