Single Digits Scottsdale, AZ 85258
Single Digits is a leading global provider of High Speed Internet Access (HSIA) management and support solutions, guest management software and technical support services. We offer a complete guest HSIA solution, including components of IP network design, engineering, professional services, ongoing maintenance, networking monitoring, multi-lingual support, revenue reporting and authentication tracking.
Our innovative Broadband Authentication Platform (BAP) empowers properties to tailor their HSIA to the unique needs of a variety of industries, including hospitality, property management, health care, government, education, travel and more. Thanks to our managed service business model, our clients are able to boost revenues, strengthen customer loyalty and better promote their own brands without capital expenditures.
+ Work within the Single Digits Operations Project Team to complete projects efficiently and effectively
+ Design, configure, implement, and document network equipment according to Single Digits Network standards to maximize our customer’s network and application throughput and performance
+ Work with other engineers and other service team members to improve the network design, configuration, and implementation processes
+ Manage and update the HSIA related installation documentation, providing the as-built necessary to effectively support the customers HSIA equipment, pre and post installation
+ This documentation includes the network drawing prepared in industry standard applications, network equipment port maps and trouble ticket updates on the Business Access Portal (BAP)
+ Lead onsite Single Digits field technicians and/or subcontractors, as required to ensure installations are completed on schedule and according to the Single Digits standards and SOW to ensure customer satisfaction
+ Travel to customer locations for pre, mid, and post installation activities including site survey, installation and on site configuration, post installation survey and QA inspection.
+ Test and QA implemented networks to ensure optimal functionality
+ Survey properties for the installation of a HSIA Wireless networks, including but not limited to signal strength testing, evaluating cabling requirements, labor requirements, equipment needs, physical site needs, etc.
+ Stay current on new technologies and changes in the industry
+ Willingness to travel if requested locally and to customer sites which may require overnight stays
+ Work off-hours shift from normal business hours as needed to support implementations
+ Be responsive to internal changes in standards, solutions and deployment processes
+ Assist in the ongoing development of tools and processes to improve efficiency and accuracy in deployments
+ Audit inbound design specifications, identifying technical risks and making recommendations to mitigate or resolve any issues
+ Assist with execution of conference, breakfix, and NOC tasks and projects as requested
+ Communicate effectively (verbal, written) with internal & external customers
+ Expert network administration and support skills. Fluent understanding of large network implementations, network protocols, and network topologies
+ Experience in complex, structured cabling jobs that include interior/exterior installations, terminating and testing Cat5/Cat6 and Fiber Optic cabling
+ Experience with configuring and installing Routers, Firewalls, Servers, Layer2/3 Ethernet Switches and Wireless Access Points in environments of varying complexity
+ Excellent networking skills
+ Excellent in troubleshooting complex problems in various network manufacturer equipment types
+ Experience with computers and software programs such as email, Word, Excel, Visio, AutoCAD and other Industry recognized applications
+ Great prioritization skills and the ability to multi-task, while working under tight time constraints
+ Experience with WIFI Survey and Predictive Analysis Software and tools such as Air Magnet and or Ekahau Site Survey, Fluke WIFI Testers are a plus
+ Basic IP Telephony and Network Monitoring Tools knowledge is a plus
+ Employees must be able to lift and/or move up to 75 pounds
+ Employees must be able to safely operate a motor vehicle and have a valid driver’s license
+ Employee must be able to travel to domestic and international locations in North America.
+ Position is remote but must be based in the mid to mid-west region of the USA
Education & Experience:
+ Graduation from an accredited four or two year college, university, or technical school with major course work in computer science, networking or any equivalent combination of education, certifications and experience that provides the required skills and knowledge
+ At least five (5) years related experience