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Customer Service 2
Pilot Air Freight LLC    Phoenix, AZ 85067


Pilot Freight Services is seeking a Customer Experience Specialist to work in our Phoenix, AZ office to ensure excellent customer service by providing assistance to all customers (internal and external) in a timely, accurate and cost effective manner with an emphasis on problem resolution. This person will support our Tuesday through Saturday operation.


This position requires a High school diploma or equivalent (G.E.D.) – Level 2.


This position 1-2 years performing telephone based customer service with above average problem solving; Experience within a service environment a plus (retail, food service, call center).

Required Qualifications:

+ Intermediate level of Microsoft Office Suite.

+ Experience in and proven success in negotiating for win-win results.

+ Demonstrated ability to handle multiple tasks and duties.

+ Excellent communication and organization skills.

+ Demonstrated professionalism.

+ Demonstrated ability to “think outside of the box” and problem solve.

Creative thinker - interest in finding better ways to operate; utilizes imagination and “out of the box” approach to finding solutions and put them into action.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Job Details

Employment Type

Full Time