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Provider Customer Service Representative - Phoenix, AZ
UnitedHealth Group    Phoenix, AZ 85067
     

**Training classes start soon - apply today!**

Turn on
the news on any night of the week and you’re likely to hear about the changes
that are sweeping through our health care system. It’s dramatic. It’s positive.
And it’s being led by companies like **UnitedHealthcare** ,
part of the **UnitedHealth Group**
family of businesses. Now, you can take advantage of some of the best training
and tools in the world to help serve our members by interfacing and solving
issues with their health care providers. As part of our Provider Services
group, the quality of support you deliver will directly translate into better
care for their patients. This is no small opportunity. This is where you can
bring your compassion for others while building your career.

This
position is full-time (40 hours/week) Monday - Friday. Employees are required
to have flexibility to work any of our 8-hour shift schedules during our normal
business hours of 5:00am - 7:00pm AZ. It may be necessary, given the business
need, to work occasional overtime. Our office is located at 4425 E Cotton
Center Blvd Phoenix, AZ 85040.

**Primary Responsibilities:**

+ Answerincoming phone calls from health care providers (i.e. physician offices,clinics) and identify the type of assistance the provider needs (EG. benefitand eligibility, billing and payments, authorizations for treatment,explanation of benefits)

+ Focuson resolving issues on the first call, navigating through complex computer systemsto identify the status of the issue and provide appropriate response tocaller

+ Deliverinformation and answer questions in a positive manner to facilitate strong relationshipswith providers and their staff

+ Completethe documentation necessary to track provider issues and facilitate thereporting of overall trends

This
role is equally challenging and rewarding. You’ll interact with providers with
the intent to develop a relationship with them. Within a high volume setting,
you’ll need to develop knowledge of our various products and multiple levels of
benefits within each product in order to best assist our providers/customers.

You’ll
be rewarded and recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to succeed in your
role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High school diploma, GED or equivalent work experience

+ Familiaritywith computer and Windows PC applications, which includes the ability tonavigate and learn new and complex computer system applications

+ Demonstratedability to listen skillfully, collect relevant information, build rapport andrespond to customers in a compassionate manner

+ Skilledin problem solving to quickly assess current state and formulate recommendations

**Preferred Qualifications:**

+ 1+ year of experience in a related environment (i.e. office,administrative, clerical, customer service, etc.) using phones and computers asthe primary job tools

+ Priorhealth care experience

Helping
create positive customer experiences for providers and our members can drive
your sense of impact and purpose. Join us as we improve the lives of
millions. Learn more about how you can
start doing **your life’s best work.** **SM**

**Careers with UnitedHealthcare** .
Let's talk about opportunity. Start with a Fortune 6 organization that's
serving more than 85 million people already and building the industry's
singular reputation for bold ideas and impeccable execution. Now, add your
energy, your passion for excellence, your near - obsession with driving change
for the better. Get the picture? UnitedHealthcare is serving employers and
individuals, states and communities, Military families and Veterans wherever
they're found across the globe. We bring them the resources of an industry
leader and a commitment to improve their lives that's second to none. This is
no small opportunity. It's where you can do **your life’s best work.** **SM**

Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic
information, or any other characteristic protected by law.

_UnitedHealth Group_ is a drug - free workplace. Candidates are required to pass
a drug test before beginning employment.

Keywords: customer
service representative, customer service, CSR, UnitedHealth Group, call center,
UnitedHealthcare, healthcare, health care, office, phone support, training
class

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Job Details


Employment Type

Full Time