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Customer Service Representative (Phoenix 8am-5pm Phoenix time)
RR Donnelley    Phoenix, AZ 85004

Customer Service Representative (Phoenix 8am-5pm Phoenix time)

Customer Service

Phoenix, AZ

ID: 48122


Role description – The Customer Service rep. will be responsible for delivery of first line customer services to internal clients for their information management needs, including requests and questions regarding paper and electronic archiving, digitization, move support etc.

Polished Customer Service Representative to add to our growing team dedicated to a corporate global client. The ideal candidate will have 2-3 years experience providing high calibre support to business clients. Records Management experience extremely desired.

* Intermediate MS Office Skills – Excel and Word
* CRM experience helpful
* Must possess excellent communication skills – verbal and written
* Calm under pressure
* Punctual, attentive, responsive
* collaborative team player
* Willingness to learn from and share knowledge with others
* Strong Customer Service skills
* Enthusiastic, energetic and pleasant
* Independent thinker with strong common sense
* Organized, efficient and detail oriented
* Strong communication skills
* Ability to handle and resolve customer service issues
* Ability to determine where to direct customers who require assistance
* Ability to make a judgement on when client questions require escalation to supervisors or subject matter experts
* Willingness to go above and beyond expectations to provide great customer service

Summary of Duties:

* Send and receive email to/fr clients and vendors
* Order processing of record storage and archive information into various programs
* Answer telephone, follow up with clients
* Work with clients and colleagues to help resolve issues
* Escalate clients to subject matter experts as needed
* Perform quality control to ensure procedures are followed
* General functions within a Records Management Department

Required Skills

* High School Diploma – College or previous experience preferred
* Knowledge of Microsoft Office
* Ability to work full time – need to work onsite

Shift : 8AM to 5PM (Arizona time) flexible to cover alternate shifts as required

RRD is an EEO/AA including Vets and Disabled Employer

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Job Details

Employment Type

Full Time