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Talent Acquisition Operations Manager
CSAA Insurance Group    Glendale, AZ 85304

Are you someone that enjoys enhancing and evolving a Talent Acquisition function? If you have a passion for leading the intersection of operations, analytics, and project management, this could be the perfect job for you! Join us and be part of a community that works at CSAA Insurance Group, a AAA insurer, in our Glendale, AZ office.

This role leads a team of Talent Acquisition Analysts that have a passion for managing and iterating recruitment programs and processes for employee hiring. This includes all elements of recruitment operations in the full recruiting lifecycle from the content management to feed recruitment marketing efforts through new hire day 1 onboarding with a keen focus on creating a best in class hiring experience for employees.

This role requires an ability to manage and prioritize a myriad of initiatives, at varying stages of completion, and bring to timely completion while driving for streamlined processes. It includes coordinating candidate experience and recruiting process improvement programs to enable attraction of exceptional talent to our organization. The person for this role must have strong business and operating intuition, have exceptional project and program management skills, continuously seek new ways of working to make processes run smoother and faster to enhance outcomes, use analytics to drive TA and business decisions and be an inspirational agent of change within the organization. Must be able to dig into details to understand and assess business needs, identify potential gaps in strategic operations and processes, and turn problems into well-executed programs to benefit all involved.

**Primary Responsibilities**

+ Develop team members while balancing workloads.

+ Lead the team accountable for the execution of key recruiting operational processes, including interview scheduling, recruiting coordination, background checks, etc.

+ Develop and implement innovative recruiting tools and processes, determine their effectiveness in supplementing recruiting efforts, and track their success.

+ Drive the Talent Acquisition technology roadmap, finding the best systems and tools to support our hiring programs and processes. Work cross-functionally on technology initiatives to help implement process and technology efficiencies to ensure highly accurate, compliant and efficient hiring practices.

+ Drive automation initiatives.

+ Effectively work with recruiting partners by providing ongoing communication on projects, performance, and process.

+ Own and evolve candidate experience programs while defining and measuring quality standards and controls.

+ Facilitate project teams to assist with key initiatives to build standards, processes, and implement controls.

+ Build out recruiting metrics, reporting, and dashboards.

+ Draw insights from recruiting data, share with leadership and provide recommendations on processes and programs to affect positive outcomes based on the data.

+ Drive work to optimize use of data for better and faster data related decision-making.

+ Handle vendor relationships for team's processes and tools, contract negotiation, and contract management with new and existing vendors.

+ Oversee external partners to ensure effectiveness & alignment.

+ Perform cost and benefit analyses to provide recommendations that support business strategies. Measure implemented initiatives to determine actual impacts and costs, benefits and success.

+ Run content calendar for use in social media and collateral updates.

+ Contribute to the development and effective management of the department budget.


+ Program and Project Management

+ Business Process Improvement

+ Strong analytical skills with an innovative mindset

+ Ability to work effectively in a cross functional leadership capacity

+ Effective interpersonal and communication skills; strong writing and speaking skills

+ Able to manage, prioritize, and bring to completion a myriad of concurrently running initiatives


+ Bachelor's degree or relevant experience required; master’s degree preferred

+ 5+ Consulting, Project/Program Management Experience

+ 5+ years of experience in operations, management consulting, strategy or recruiting/HR operations

+ 5+ years Talent Acquisition related experience. TA Operations, with a focus on recruiting technology and programs preferred.

+ 3+ years of experience leading, managing and developing teams

+ Professional certification (PHR/SPHR, etc.) preferred

+ Strong Knowledge of analytical and process tools such as Excel, Tableau, iGrafx

**We offer many benefits, including:**

+ Medical, dental, vision, disability and life insurance coverage including benefits coverage for domestic partners. Company contributions into a Health Savings Account (HSA).

+ 401(k) plus company matching dollar for dollar up to 6% and a cash balance retirement program.

+ Company paid employee assistance plan and health support programs.

+ Award-winning wellness programs including free onsite fitness classes.

+ Paid bonding leave for birthing and non-birthing parent and paid adoption leave.

+ Two weeks paid military leave.

+ Paid time off, plus ten paid holidays and 24 hours of paid time off to volunteer.

+ Tuition reimbursement, self-service training, career development and mentorship opportunities.

**Be part of a community that works**

At CSAA Insurance Group, we take pride in our values-based culture. Helping our employees lead enriched lives and satisfying careers is how we work! Our employees appreciate the integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our employees, and join together when it comes to helping our members, community or one another.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Learn more about us at

**Let’s work together**

Please submit your application to be considered. We communicate via email, so please check your inbox to ensure you don’t miss important updates from us. Questions? Please contact

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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Job Details

Employment Type

Full Time