Back to All Job Opportunities

IT Field Technician – Phoenix, AZ
UnitedHealth Group    Phoenix, AZ 85067

Mountain West requires a base staff of IT Field Technicians in Phoenix.
OptumCare has

more than 100 physicians in Arizona, residing on 9 different Electronic Medical
Records Systems with a broad array of desktop and network architectures.
This is the initial formation of the team that will integrate multiple existing
acquired entities and future acquisitions onto our clinical platform and
architecture. We will be unable to provide adequate support for the planned
growth in Arizona without the formation and expansion of this local
infrastructure support team.

in this function will spend the majority of their time at clinic sites
addressing a wide variety of infrastructure and application problems. The
IT Field Technician will need to be available to work through crisis issues in
addition to regular IT maintenance. While a typical day will follow
standard clinic hours of operation, the field engineer position will require
issue ownership that may require occasional evening and weekend work to
establish resolutions.

Field Technicians will participate in infrastructure design and engineering
discussions and actively manage the clinical infrastructure and operational
platforms implemented within the medical clinics. Additionally, this
function also has responsibility for traditional enterprise infrastructure and
operational platforms such as email, file transfer, and collaboration
technologies, among others. The field engineer will collaborate with
remote technicians, providing the eyes and ears in the local environment to
achieve the required fix or solution in addition to implementation of new

You’ll enjoy the flexibility to
telecommute* from anywhere within the Phoenix, AZ area as you take on some
tough challenges.


+ Address user issues regarding hardware, software andnetworking

+ Walk physicians and clinical staff through issue resolution

+ Ask targeted questions to diagnose problems

+ Guide users with simple, step-by-step instructions

+ Conduct on site troubleshooting

+ Test alternative pathways until you resolve an issue

+ Customize desktop applications to meet users’ needs

+ Record technical issues and solutions in the ticketingsystem

+ Direct unresolved issues to the next level of supportpersonnel

+ Follow up with clients to ensure their systems arefunctional

+ Report customer feedback

+ Help create technical documentation and manuals

be rewarded and recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to succeed in your
role as well as provide development for other roles you may be interested in.


+ High School diploma or equivalent and 2+ years of work experience in related field required

+ Proven work experience as a Desktop Support Engineer,Technical Support Engineer or similar role

+ Strong communication skills, specifically the abilityto communicate to Doctors and Clinic Leadership

+ Hands-on experience with Windows. Working knowledge ofoffice products and computer peripherals, like printers and scanners

+ Ability to perform troubleshooting and provide clearinstructions

+ Ability to work in a remote/fluid environment

+ Home/remote basedwith 75% local travel within the Greater Phoenix area.


+ Health care industry experience

+ Insurance industry experience

+ Help Desk orSupport Desk certifications would be a bonus

**Careers with Optum.** Here's the
idea. We built an entire organization around one giant objective; make health
care work better for everyone. So when it comes to how we use the world's large
accumulation of health-related information, or guide health and lifestyle
choices or manage pharmacy benefits for millions, our first goal is to leap
beyond the status quo and uncover new ways to serve. Optum, part of the
UnitedHealth Group family of businesses, brings together some of the greatest
minds and most advanced ideas on where health care has to go in order to reach
its fullest potential. For you, that means working on high performance teams
against sophisticated challenges that matter. Optum, incredible ideas in one
incredible company and a singular opportunity to do **your life's bestwork.(sm)**

*All Telecommuters will be required
to adhere to UnitedHealth Group’s Telecommuter Policy.

_Diversitycreates a healthier atmosphere: UnitedHealth Group is an Equal EmploymentOpportunity / Affirmative Action employer and all qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, age, national origin, protected veteran status, disability status, sexualorientation, gender identity or expression, marital status, geneticinformation, or any other characteristic protected by law._

_UnitedHealthGroup is a drug-free workplace. Candidates are required to pass a drug testbefore beginning employment._

Job Keywords: IT Field Technician, Help Desk, Healthcare, Desktop Support
Engineer, Technical Support Engineer, Telecommute, Telecommuter,
Telecommuting, Work from home, Work at home, Remote, Phoenix, AZ, Arizona

  Back to All Job Opportunities

Job Details

Employment Type

Full Time