IBM Phoenix, AZ 85067
As a Business Sales & Delivery Executive, you will support IBM’s consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM’s top technologies. If you’re ready to bring insights and experience in areas such as IoT, Blockchain and digital transformation, we are ready to offer you a best in class career development.
**Your Role and Responsibilities**
IBM partners with Communications industry business leaders to reimagine their future with Cloud Native Networks, 5G Private Networks, FWA, MEC, Digital Supply Chain and Digital Customer Engagement
We are seeking talented and highly motivated Telecoms Operations and Business Process consultants to join our fast-growing Communications Sector’s Cognitive Process Re-engineering practice.
IBM Cognitive Process Re-engineering is a management consulting group focused on business operations digitization strategy and transformation towards creating a Cognitive Enterprise. We advise clients on Experience-Led Business Transformation for Enterprise Telecoms Operations, Consumer Telecoms Operations and Wholesale Telecoms Operations through an analytical approach that combines human-centered design with business outcomes driven approach.
IBM Cognitive Process Re-engineering is the “tip of the spear” for IBM’s engagement with senior business leaders, bringing together IBM’s unique capabilities across strategy, experience design, process design, innovation, solution design, data analytics and hybrid cloud platforms to develop and deliver high-impact AI/ML enabled transformation programs. Our team’s senior partners have decades of experience at top consulting firms.
What Do We Look For In A Successful Associate Partner At IBM?
+ Demonstrated ability to help senior telecoms industry executives determine where to compete, how to differentiate, and how to innovate business models by taking advantage of new technologies such as 5G, IoT, MEC, Blockchain
+ Strong domain experience in Telecoms operations and business process areas that includes Sales, Order Management, Customer Care, Field Operations, Marketing or Partner Channels
+ Mental curiosity to question, research, clearly define problems, and work out innovation solutions to transform business operations for wireless, cable and telecoms companies
+ Passion to understand the applications of emerging technologies and adapt modern approaches and innovative solutions to telecoms clients serving Enterprise, Wholesale and Consumer customers
+ Strong problem-solving capabilities with bias for action, agility and including the desire to take complex problems and deliver creative and well-structured solutions; as well as applying deep telecoms industry domain expertise in Enterprise Telecoms Operations and Product Management to solve problems
+ Proven track record of team and client success, reflecting an ability to manage large and complex projects, lead and teach associates, and partner with client stakeholders to achieve common goals
+ Experience in selling high-value engagements by nurturing client and prospect relationships and tailoring offerings to achieve client and business objectives
+ Powerful communication and storytelling skills, successfully applying verbal and written communications to influence business leaders and team members by exposing and defending points of view
+ Experience and interpersonal skills to thrive in and foster an intense team atmosphere, ability to build direct working relationships across all levels of the IBM and client teams
As an Associate Partner, you’ll join a team of highly motivated colleagues with prior experience from top consulting firms, telecoms service providers or telecoms start-ups. Your responsibilities will include:
+ Supporting and leading development of new business opportunities that promote IBM’s unique value proposition in the Telecoms market
+ Being a trusted advisor for Telecoms clients by working closely with them to understand their issues, create strategic recommendations to drive change in a digitally-enabled era, secure buy-in for the recommendations, and collaborate to help reinvent business operations
+ Leading a multi-disciplinary team of talented consultants and managers to deliver insights-based, decision-ready recommendations that inform the strategic agenda for our clients; as well as practical roadmaps and plans to invest in, allocate resources, execute, and manage strategic recommendations to enable clients to pivot to action
+ Contributing to the growth and eminence of the practice through thought leadership and practice development activities, including guiding and drawing from IBM research on evolving market trends
+ Helping our clients explore disruptive strategies that create business value, such as new business models that bring ideas to life, efficiencies and profitability increases for existing offerings, and optimal routes to market for new or existing products and services.
**Required Technical and Professional Expertise**
+ 10 years of general consulting (or other equivalent business experience)
+ 6 years working for a strategy and operations consulting firm developing digital operations transformation for Telecoms clients and leading strategy engagements (or equivalent experience)
+ 8 years involvement in digital transformation in telecoms industry (e.g., experience design, business process modeling, digital customer engagement, digital operations, etc.)
+ 7 years of experience driving the sales of operations strategy, process and digital transformation engagements in the telecoms industry
+ 8 years of experience developing proposals and responding to Requests for Proposals (RFPs)
+ 10 years of industry experience in Telecoms industry
+ Willingness to travel up to 4 days a week
**Preferred Technical and Professional Expertise**
+ 2 years of experience incorporating design thinking and creative approaches to problem solving and strategy formulation.
+ Experience with, or knowledge of, customer care, order management, billing, wireless, digital customer engagement, service delivery operations, OSS/BSS, NOC, and other industry-specific functions
**About Business Unit**
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
**Your Life @ IBM**
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
**Being You @ IBM**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.