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IT Support Computing Analyst I
University of Arizona    Tucson, AZ 85719
 Posted 6 days    

IT Support Computing Analyst I

Posting Number

req2575

Department

AHS BioCommunications

Department Website Link

biocom.arizona.edu

Location

UAHS - Tucson

Address

University of Arizona Health Sciences, Tucson, AZ USA

Position Highlights

The successful candidate selected for this IT Support Center Specialist position will provide technical support, training and guidance to the campus community in the use,maintenance, and repair of a wide variety of computer, audiovisual and videoconference systems. This includes installation, configuration, testing and problem resolution. Thisposition frequently deals with computer operating system and software issues (classroom support, presentation events and videoconferences). The IT Support Specialist must also support additional audio-visual component troubleshooting as thecomputers are not the sole component in any of these systems.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please .
As a cost-saving measure related to the impact of COVID-19, Furlough and Furlough-Based Salary Programs have been approved by the Arizona Board of Regents. All new hires subject to the programs will be notified in accordance with adopted Furlough and Furlough-Based Salary Programs guidelines and will be required to comply with all measures. To learn more about the programs and whether this position is affected, please visit hr.arizona.edu/FY-2020-2021-Furlough-Program.

Duties & Responsibilities


* Receive and prioritize incoming telephone, voicemail, email and in-person requests for assistance from our clients. This includes staffing the section's front desk where walk-in traffic presents.
* When helping clients; evaluate and resolve client computing issues by phone or in person.
* Track, log and document all requests for service and other work in detail; Due to the fluidity of changing orders, we track via a web-based scheduling system until completion of the task. All completed jobs are then entered to our operations tracking and billing system.
* Train and guide all clients in the appropriate use of computer and audiovisual equipment in support of presentations, classes and videoconferencing.
* Flexibility to work varied hours; many of the events and activities that this position supports take place in various locations on campus and during off-hours, including weekends and evenings.
* Ability to maintain professionalism while analyzing and remedying computer and audiovisual problems on the spot, often in front of waiting clients.

Minimum Qualifications


* Up to 1 year of relevant work experience required.
* Bachelor's degree or equivalent advanced learning attained through experience required.

Preferred Qualifications

-Skill in troubleshooting, repairing, and configuring computer systems, software and audiovisual systems.-Skill in providing information technology related customer service and training to users with varying levels of technical expertise.-Skill in analyzing computer hardware, software and other media system problems.-Skill in working as part of a team.-Skill in time management and in dealing with multiple priorities.-Ability to effectively communicate verbally and in writing.

FLSA

Non-Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40+

Job FTE

1

Work Calendar

Fiscal

Job Category

Information Technology

Benefits Eligible

Yes - Full Benefits

Rate of Pay

$17.39

Compensation Type

hourly rate

Grade

5

Career Stream and Level

PC1

Job Family

IT Support

Job Function

Information Technology

Type of criminal background check required:

Name-based criminal background check (non-security sensitive)

Number of Vacancies

1

Target Hire Date

Expected End Date

Contact Information for Candidates

Denise Moynihan, Sr Business Managerneese@arizona.edu

Open Date

10/13/2020

Open Until Filled

Yes

Documents Needed to Apply

Resume and Cover Letter

Special Instructions to Applicant

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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Job Details


Employment Type

Full Time