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Pharmacy Technician - Work-at-home, AZ only (Dr Call Phones Team)
Humana    Phoenix, AZ 85067


The Mail Operations Pharmacy Technician 2 accurately fills and counts medications. The Mail Operations Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.


The Pharmacy Technician 2 on the Dr. Calls Phones team speaks with members and physicians offices to ensure accurate prescription processing. You will work within defined parameters to identify work expectations and quality standards, but will have some latitude over prioritization/timing. You will work minimal direction and follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

**Job Duties:**

+ Take inbound calls come from physician's offices and from members

+ Place outbound calls to physician offices to clarify prescriptions

+ Provide great customer care and exhibit a positive and proactive attitude

+ Solve problems and create solutions that impact customer health outcomes

**Required Qualifications**

+ An active Pharmacy Technician or Tech in Training license in AZ

+ A national pharmacy technician certification (PTCB/ExCPT)

+ Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting

+ Experience using multiple computer applications simultaneously

+ A high school diploma or GED

**Preferred Qualifications**

+ The ability to communicate effectively in English and Spanish

+ Experience in mail order pharmacy or retail pharmacy

+ Experience working with insurance plans and Medicare

Learn more about Humana Pharmacy Solutions and what we do.


**Scheduled Weekly Hours**


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Job Details

Employment Type

Full Time