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Front Office Manager, Yavapai Hotel
Delaware North    Grand Canyon, AZ 86023

The Opportunity

Delaware North Parks and Resorts is hiring a Front Office Manager to join our team at Yavapai Hotel in Grand Canyon Village, Arizona. Front Office Managers work closely with the General Manager to ensure effective overall operations of the Front Desk operations. You'll be responsible for the management of all aspects of the front desk and night auditing.


+ Directs associates and coordinates the activities of the Front Desk.

+ Reviews operating/sales reports to determine necessary changes to the operations to realize revenue maximization and financial success.

+ Coordinates with support managers for compliance of policies, merchandise mix and inventory.

+ Directly supervises front desk associates including scheduling, training, assigning and directing work, appraising performance, rewarding and disciplining associates.

+ Directs daily activities of the Front Desk, analyzes and organizes operations and procedures, ensures operations are in compliance with company policies and programs.

+ Responsible for all front desk guest relations, including addressing guest and associate complaints, resolving issues, and responding to guest inquiries.

+ Responsible for reconciling all monthly OTA and direct bill accounts.

+ Responsible for keeping all Front office software and hardware systems up and running.

+ Acquire all knowledge and become an expert on the Property management System.

+ Complete other duties and projects as assigned.


+ At least 3 years' front desk operations experience.

+ Commitment to customer and client service

+ Ability to communicate through oral and written skills with staff, creating a positive work environment.

+ Demonstrate initiative, leadership and team building skills.

+ Ability to manage frequent change.

+ Ability to manage their own time as well as the time of others.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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Job Details

Employment Type

Full Time