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Recruiting Operations Background Investigations Specialist/Senior Specialist
Salesforce.com, Inc    Phoenix, AZ 85067
     

_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._

**Job Category**

Recruiting

**Job Details**

**This is a Contract position. Length of Contract is 12 months**

**Department Description:**

**Recruiting Operations is a part of our Employee Success (HR) team at Salesforce. We are made up of Recruiters, Sourcers, Coordinators, Programs, and Operations that consistently collaborate to build out Salesforce’s dynamic recruiting program.**

**About the role:**

**You will play a critical role in our Recruiting Operations team. This role will be part of a team of highly skilled specialists who keep the recruiting organization running smoothly on the backend.**

**The role will cover a breadth of partnerships and require familiarity with processes across ES that touch on recruiting in any capacity. Comfort communicating with various groups within and outside of the organization (Candidates, Employees, Legal, Background Vendors, Hiring Managers, ESBPs, etc) is essential. You will play a critical part in the Compliance aspects of Global Recruiting via our Background Investigations (BI) team. This team manages all BIs globally. These include standard BIs as well as Federal Background Checks, Special Project requests and ticket management to ensure employee access is correct.**

**A successful candidate will be reliable, flexible, able to work with little direction, consistently meet all deliverables, and adaptable to partnering with teammates across the globe and from different departments who have different work styles.**

**Responsibilities:**

**Maintain confidentiality at all times**

**Execute the standard Background Investigation process for candidates and employees who are seeking employment**

**Execute the Federal Background Check process for employees who are seeking Federal clearance**

**Partner with various internal compliance teams, external government agencies and vendors to usher employees throughout the process**

**Manage a support model for our client groups within and outside of recruiting (Candidates, Employees, Legal, Background Vendors, Hiring Managers, ESBPs, Recruiting Coordinators,etc). Provide excellent customer services to these client groups**

**Communicate clearly and professionally with internal employees and external candidates about personal data and detailed processes, ensuring a smooth process and excellent experience for all**

**Track minute details and status of the employee’s Background Investigation and access status**

**Consistently report out status of employees throughout various stages of the process to stakeholders, internally and externally**

**Formulate remediation plan and next steps of action as and when necessary**

**Become intimately familiar with our Background Investigation vendors to see areas of opportunity related to processes, systems and integrations**

**Recognize opportunities for efficiencies in processes, and come forward with recommendations and plans to put changes in place**

**Partner closely with Business Technology (BT) and HR Technology teams. Participate in system testing for enhancement release processes**

**Build out simple and clear process maps and step by step guidelines**

**Support our Global Recruiting Concierge queue and recruiting questions as needed to support the broader Rec Ops team**

**Meet all internal team service level agreements (SLAs)**

**Support and partner with a global team. We have Ops team members and Recruiting clients in all regions (AMER, EMEA, JAPAC) - flexibility and adaptability to time zones and locations is a must**

**Minimum Qualifications:**

**2-4 years of experience in an Operational role**

**Proficiency in Google Apps, Excel and Workday**

**Background Investigation program experience**

**Preferred Qualifications:**

**Ability to navigate a highly matrixed and complex working environment**

**Strong email and verbal communication skills; ability to communicate with brevity and purpose**

**Ability to build relationships across teams**

**Ability to listen to and understand business requirements**

**Ability to create actionable plans and drive towards resolutions**

**Business Analyst outlook - question current processes and approach issues with a solution-oriented mindset**

**Strong customer service skills and ability to lead by example to deliver excellent customer experience to our internal clients**

**Ability to prioritize and effectively manage deadlines**

**High level of interpersonal skills with the ability to work with multiple groups, including remote teams, and build strong personal networks across a complex, fast-moving organization**

**Familiarity with Excel, Google Docs, Google Slides, Lucid chart, and Smartsheets**

**A preference for and ability to thrive in dynamic, fast-paced, and high-growth environments**

**ATS familiarity and experience a plus**

**Accommodations**

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

**Posting Statement**

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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Job Details


Employment Type

Full Time