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Engineer, Managed Services Engineering Operations Management - Automation
Sirius Computer Solutions    Phoenix, AZ 85067


Position Summary:

The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may include, but are not limited to: enterprise data storage systems, mainframe (IBM System z), midrange (IBM Power), Windows, and/or Unix/Linux systems and associated software; network infrastructure environments; virtualized systems, database systems, and security tools. The Managed Services Engineer ensures high levels of availability and security of the supported systems and business applications. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments.

The primary purpose for this position is to support Sirius and our customers in areas where efficiencies can be gained through automation. Additionally, this position will also develop scripts and deploy utilities to automate processes and procedures.

Primary Duties & Responsibilities

+ Performs a variety of technical tasks in support of automation for Managed Services customers. These may include, but are not limited to:

+ Automates customer environments utilizing industry standard software packages

+ Sets up monitoring of client environments and develops performance reporting and value added statistics

+ Develops and manages project plans, milestones, and reporting

+ Configures and deploys automation software and hardware within the client and Sirius environment

+ Creates and maintains documentation for the current and proposed state of automation function

+ Performs operation migration of new customers

+ Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information

+ Creates required reports in response to business user needs

+ Develops reusable assets (templates, tools, etc) for the Managed Services practice

+ Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship

+ Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services

+ Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation

+ Works with project managers in the development and implementation of project plans and timelines

+ Complies with all time compliance and time entry guidelines

+ Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management

+ Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:

+ Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions

+ Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links

+ Anticipates, mitigates, identifies, and responds to system performance issues

+ Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance

+ Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management

+ Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts

+ Conducts transaction, performance, and security audits

+ Performs routine system backups and restores

+ Participates in Disaster Recovery exercises and planning

+ Follows change control, incident response, and testing processes

+ Communicates and enforces, through system procedures, data storage retention policies

+ Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements

+ Creates scripts to automate common tasks

**Basic Qualifications**

+ Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field

+ At least three (3) years of Information Technology work experience in System Automation

**Other Position Requirements**

+ **_Automation Knowledge, Skills, & Abilities:_**

+ Demonstrated knowledge of automation software such as Automic, CA OPS/MVS, BMC MainView, ACC Automation, etc.

+ Demonstrated knowledge of operating systems such as z/OS, OS/400, Windows, UNIX, etc.

+ Demonstrated ability to utilize programming languages and scripting such as REXX, CLIST, Perl, Visual Basic, VBScript, etc

+ Demonstrated ability to discover requirements and develop end to end solutions for manual tasks

+ Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty

+ Demonstrated ability to acquire further technical skills

+ Demonstrated verbal and written communication skills

+ Demonstrated ability to multitask and prioritize workload

+ Demonstrated customer service skills

+ Demonstrated ability to investigate problems and utilize problem solving techniques

+ Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment

+ Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions

+ Demonstrated ability to provide guidance and leadership to less experienced technical team members

+ Demonstrated ability to develop strong customer relationships and trust to secure future business

+ Demonstrated ability to achieve high levels of customer satisfaction

**Preferred Qualifications**

+ **_Automation Knowledge, Skills, & Abilities:_**

+ ITIL Foundation certification

+ ITIL Practitioner certification

+ Automated Operations certification

+ Managed Services experience

**Data Privacy & Security**

+ Security is every employee’s responsibility. If you are aware of a security related vulnerability or non- compliance with the Information Security Policy or Employee Handbook you must report it to the Corporate Security Team, Human Resources, or a member of Senior

+ Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. HIPAA or other regulatory training may be required based on your role or

**Essential Functions**

The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.

**_The above primary duties, responsibilities, and position requirements are not all inclusive._**

Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.


Demonstrates competencies defined for the Analyst through Specialist level, plus the following:

**_Communicates Effectively_** **-** Is effective in a variety of communication settings: one-on-one, small or large groups, among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions.

**_Tech Savvy_** **-** Anticipates the impact of emerging technologies and makes adjustments. Scans the environment for new technical skills, knowledge, of capabilities that can benefit business or personal performance. Rejects low-impact or fad technologies. Readily learns and adopts new technologies

**_Resourcefulness -_** Marshalls resources (people, funding, materials, support) to get things done. Orchestrates multiple activities simultaneously to accomplish a goal. Gets the most out of limited resources. Applies knowledge of internal structures, processes and culture to resourcing efforts.

**_Collaborates -_** Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others.

**_Client Focus_** **-** Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.

**_Drives Results_** **-** Has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully. Pushes self and helps others achieve goals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Job Details

Employment Type

Full Time