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Software Engineer mid-level (Salesforce)
USAA    Phoenix, AZ 85067

**Purpose of Job**

**Job Requirements**

USAA is seeking a Software Engineer I to join our unique tech family for either role San Antonio Convent Street - Plano, TX – Phoenix, AZ or Remote Work Locations. This new member will provide support to the Enterprise and significantly impact organizational growth and effectiveness through delivering best in class technology solutions. They will also, engage in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages and manage risks and controls associated.

**About USAA:**

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. USAA Careers – World Class Benefits ( (31 seconds)

**Primary Responsibilities:**

+ Identifies and manages existing and emerging risks that stem from business activities and the job role.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

+ Follows written risk and compliance policies and procedures for business activities.

+ Design, develop, code, and test significant technical solutions collaborating with senior and lead engineers.

+ Lead code/design reviews to ensure smooth daily operations and accurate planning at a team level.

+ Organize work and lead team to deliver features and solutions.

+ Independently resolves complex production issues and leads troubleshooting of end-to-end solutions that span multiple applications and systems.

+ Mentor and coach junior engineers.

+ May begin working with architecture to help influence directions for key technologies within a specific domain.

**Minimum Experience:**

+ Bachelor's degree in related field of study OR 4 additional years of related experience beyond the minimum required.

+ 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s).

+ Demonstrated ability to independently research technical issues and generate creative/innovative solutions.

**Preferred Experience:**

+ 2+ years technical experience in Salesforce OR similar CRM’s such as (ORACLE or SAP)

+ 2+ years’ experience in JavaScript, HTML5, CSS, JSON, SQL, Ant, RESTful web services

+ Experience within Service Cloud - Live agent, omni channel, Lightning Service Console, Case Management, Agent Workspace, Console events, Integration toolkit

+ Experience in large-scale enterprise agile software development, including methodologies, design, configuration, testing, and deployment.

+ Knowledge in declarative Programming / configuration - Permission sets, process builder, sharing rules.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200.00 - 158,900.00* (this does not include geographical differential, it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

***Geographical Differential** : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

**Shift premium** will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

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**Relocation** assistance is **not** **available** for this position.

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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Job Details

Employment Type

Full Time