ON Semiconductor Phoenix, AZ 85067
Desk Side Support (Contract) - ( 2101280 )
ON Semiconductor is seeking a self-driven, motivated, customer service professional to join their Service Desk team, located in Phoenix, AZ - the company's global, corporate headquarters. As a Desk Side Support Technician, you will have the opportunity work with hardware and software to help the business and ensure optimum functionality. You will be working with the local and global team on various assignments and projects. As a result, you will gain a lot of exposure to different cultures, and internal organizations requiring adaptability and strong soft skills. This position will be a fast-paced, high demand position.
The Service Desk, Desk Side Support Technician role is to ensure proper computer and software operation and to assist end users, that the end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help request and incident issue tickets. Service Desk technicians must have a comprehensive understanding of computer hardware and software. In addition, they must possess excellent communication skills in order to assist computer users.
The successful candidate will have the opportunity to:
+ Follow standard Service Desk procedures.
+ Provide courteous customer support to users through phone, walk in, and ticket requests. Log all interactions, track and route issues and requests and document resolutions. Monitor all open tickets to ensure prompt closure and resolution. Identify and escalate situations requiring urgent attention.
+ Escalate tier 2 and 3 issues to the appropriate team(s).
+ Install, configure, maintain, upgrade, and troubleshoot a wide range of hardware and software used in the company.
+ Research questions using available information resources. Advise users on appropriate action.
+ Gather metrics on daily/weekly/monthly requests and work.
+ Replace systems (laptop and desktop).
+ Purchase new systems and accessories and log data into asset inventory system or appropriate records while managing local inventory of IT related equipment.
+ Image new systems using automated technologies (such as SCCM, etc.) and update with needed drivers and patches.
+ Deploy and maintain smartphone fleet.
+ Maintain loaner devices.
+ Assist off site contractors with hardware maintenance.
+ Travel between sites to provide support as needed. (locally and within the US).
+ Install, configure and support software.
+ Data Center operation support.
+ Provide assistance to other towers.
+ Assist with acquired company integration
+ Minimum Bachelor Degree; with a technical major, such as engineering or computer science OR 2-5 years of experience in Help Desk or Desk Side Support positions with a high school diploma.
+ Experience with Cleanroom protocols and procedure (preferred)
+ Technical skills:
+ Experience with IT infrastructure area support - DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
+ Experience with one or more of the following is a plus: Active Directory, Group Policies, SCCM, IIS, scripting, server HW, Linux, Systems Administration/System Engineer Microsoft certification
+ Familiarity with various computer cabling, printers, document scanners, barcode scanners, projection devices, networking, digital and analog telephony, VoIP, and other office technologies.
+ Soft skills (Competencies):
+ Listening skills, verbal communication skills, customer service skills, problem-solving skills, teamwork skills.
+ Ability to understand and speak the language of business.
+ Self-management skills
+ Very good communication and customer related skills.
+ Effectively interacts with both business and technical audiences at multiple levels, including top executive managers
+ Knowledge and Expertise
+ Demonstrates deep understanding of relevant technology, architecture, processes and practices
ON Semiconductor (Nasdaq: ON) is driving energy efficient innovations, empowering customers to reduce global energy use. The company is a leading supplier of semiconductor-based solutions, offering a comprehensive portfolio of energy efficient power management, analog, sensors, logic, timing, connectivity, discrete, SoC and custom devices. The company’s products help engineers solve their unique design challenges in automotive, communications, computing, consumer, industrial, medical, aerospace and defense applications . ON Semiconductor operates a responsive, reliable, world-class supply chain and quality program, a robust compliance and ethics program, and a network of manufacturing facilities, sales offices and design centers in key markets throughout North America, Europe and the Asia Pacific regions. For more information, visit http://www.onsemi.com .
ON Semiconductor is an equal opportunity employer. The Company maintains policies and practices that are designed to prevent discrimination or harassment against any qualified applicant or employee to the extent prohibited by federal, state and local laws and regulations. By way of example, discrimination on the basis of race, ethnicity, color, religion, ancestry, national origin, citizenship, sex (including pregnancy, childbirth, or related medical conditions), age, marital status, sexual orientation physical or mental disability, medical condition, genetic information (including test results), status as a Vietnam-era or special disabled veteran, uniform service member status, political affiliation, union membership, gender identity or gender expression, or any other characteristic protected by applicable law is prohibited.
**Equal Employment Opportunity:** ON Semiconductor is an equal opportunity employer. The Company maintains policies and practices that are designed to prevent discrimination or harassment against any qualified applicant or employee to the extent prohibited by federal, state and local laws and regulations. By way of example, discrimination on the basis of race, ethnicity, color, religion, ancestry, national origin, citizenship, sex (including pregnancy, childbirth, or related medical conditions), age, marital status, sexual orientation physical or mental disability, medical condition, genetic information (including test results), status as a Vietnam-era or special disabled veteran, uniform service member status, political affiliation, union membership, gender identity or gender expression, or any other characteristic protected by applicable law is prohibited.
**Primary Location** : US-AZ-Phoenix
**Work Locations** :
USAZ01 ON HDQTRS US8
5005 E McDowell Rd
**Job** : Support Services
**Job Posting** : Jul 21, 2021, 4:26:24 PM
**Req ID:** 2101280
ON Semiconductor is an Equal Employment Opportunity Employer and prohibits discrimination on the basis of age, race, color, religion, gender, sexual orientation, national origin, citizenship, protected veteran status, disability status, or any other federal, state or local protected classes. ON is committed to providing equal employment opportunity to qualified individuals, regardless of protect class status.