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Arizona IT Director / CIO - State / Healthplan Relationship
UnitedHealth Group    Phoenix, AZ 85067

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing **your life's best work.(sm)**

As an, IT Director - State Relationship Management, the position is a senior IT position, where the incumbent has demonstrated experience in leadership, proven skills driving implementation of IT initiatives, and strategic planning in the healthcare industry. This position is responsible for developing key collaborative relationships with our Medicaid state partners, our Health plan business units, IT delivery teams, and project management teams to understand State IT requirements. This position will drive implementation plans, and work collaborative to remediate obstacles to insure a successful deployment and compliance with state needs. The quality candidate can leverage their business knowledge in the healthcare industry to support daily efforts, innovative IT efforts, and must excel in high impact and escalated crisis situations. This position will be a key contact for IT efforts and will work with the appropriate delivery areas for Community & States IT projects. The overall goal of this position is to provide executive oversight and leadership in United’s strong matrix environment, so the IT needs of the business and state partners are met, and contractual compliance are achieved.

You’ll enjoy the flexibility to telecommute* from Arizona, or within the Pacific Time Zone as you take on some tough challenges.

**Primary Responsibilities:**

**Relationship Building:**

+ Build and improve state, Health plan, IT and service unit partnerships to build long-lasting transparent and trusting relationships

+ Represents UnitedHealthcare at State meetings; interacts with Community & State senior health plan and share services leaders


+ Influence, negotiate effectively, and provide recommendations to arrive at win-win solutions with our state partner, Health plan, IT and business service partners related to IT initiatives

+ Lead change and innovation by demonstrating emotional resilience, managing change by proactively communicating the case for change and promoting a culture that thrives on change

+ Influence Health Plan, Business Service units, State partners, IT teams employees by fostering teamwork and collaboration, driving employee engagement and leveraging diversity and inclusion

+ Provide leader oversight and direction to ensure that the IT applications and operations are working effectively, through high levels of engagement with Health Plan leaders and service units

+ Develop and mentor others while also building awareness to your own strengths and development needs

+ Active participant in local/regional health plan leadership, operational leadership group, business goals and strategic initiatives

**Regulatory and Growth Effectiveness:**

+ Provides SME (Subject Matter Experience) on business capabilities, such as claims, member, clinical , provider, X.12 transactions, etc to provide a translation of business need into technical requirements for both Growth and regulatory IT initiatives

+ Strategize and review with business leaders to identify and frame their IT needs, mapping them to strategic plans and prioritizing them

+ Drive high-quality execution and operational excellence by communicating clear directions and expectations

+ Play an active role in implementing innovation solutions by challenging the status quo and encouraging others to improve overall effectiveness

+ Manage execution with Program and Project Managers to ensure that programs/projects are delivered on-time, on-budget, on benefit and on-quality and intervene to resolve issues as required

+ Represent United at mandatory state meetings and influence the design and timeline of state requirements through written recommendations, questions and clarifications, and open feedback forums

+ Collaborate with other MCOs (Managed Care Organizations) to drive common processes and timelines for state deliverables

**Performance & Satisfaction:**

+ Accountable for compliance with state requirements for transaction loading (834, 837, 820, provider files,etc.) and compliance on our technology platforms with state needs

+ Drive sound and disciplined decisions that drive action while effectively using IT and Healthcare business knowledge

+ Provides leadership to and is accountable for the State and Health Plan satisfaction as it relates to IT initiatives and performance

+ Partners with leaders to determine funding and budget requirements, timing and resources for projects

+ Leverage broader SME (subject matter experiences) and knowledge to review and challenge estimates of IT tasks and drive toward efficient and timely solutions


+ Introduce and align Enterprise business and technology innovations to our markets to advance retention and growth across members and providers

+ Collaborate and provide the subject matter experience to assist with writing winning technology solutions to RFP (Request for Proposal) in support of United’s growth initiatives

+ Provide designs, options, and executable solutions to existing UHC problems requiring innovative solutions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ 10+ years of professional IT experience

+ 7+ years of professional IT management experience in a large, enterprise environment

+ 5+ years of experience leading teams and/or managing workloads for IT team members

+ 3+ years of professional Director level experience in a large, enterprise environment

+ Health care industry experience

+ If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

**Preferred Qualifications:**

+ Graduate Degree

+ Experience leading distributed teams

+ Medicare/Medicaid experience

+ Local to Arizona

**Technology Careers with Optum.** Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do **your life's best work.(sm)**

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

Job Keywords: Director Technology, Telecommute, Remote, Work from Home, Arizona, AZ, PST

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Job Details

Employment Type

Full Time