Primera Tempe, AZ 85282
Service Technician - Flooring
AZ - Tempe, AZ
Are you looking for a long-term career with a dynamic, exciting and growing company? Attractive employee benefits, competitive rates of pay and promotional opportunities demonstrate Primera’s commitment to rewarding, developing and retaining its team. If this speaks to you, we’d love to receive your application! Primera is a multi-award winning home interiors company with operations in Arizona, Colorado, Nevada, California and New Mexico. We offer a wide range of branded cabinetry, countertops, flooring, wall tile and window coverings together with comprehensive design and installation services. We are committed to providing high quality service to new homebuilders, home centers, independent designers, commercial developers and retail customers.
The Service Technician supports our customers by installing and servicing flooring. They work diligently to providethe highest level of quality and service.
PRIMARY DUTIES AND RESPONSIBILITIES:1. Serves existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints,conducting tests, and resolving problems.2. Establishes service by studying system requirements, ordering and gathering components and parts, completinginstallation, and performing acceptance tests.3. Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methodsand techniques, and recommending system improvements.4. Keeps personal equipment operating by following operating instructions, troubleshooting breakdowns,maintaining supplies, performing preventive maintenance, and calling for repairs.5. Documents service and installation actions by completing forms, reports, logs, and records.6. Maintains customer confidence by keeping service information confidential.7. Updates job knowledge by participating in educational opportunities.8. Accomplishes operations and organization mission by completing related tasks as needed.9. Maintain company vehicle and provide monthly vehicle inspection reports.10. Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:1. High school diploma or equivalent (GED)2. Excellent Troubleshooting skills3. Exercise sound judgment4. Excellent customer service skills5. Must be able to build and maintain strong client relationships6. Strong understanding of maintenance of equipment and materials7. Excellent reporting skills8. Strong focus on Quality9. Results Driven
EQUAL OPPORTUNITY EMPLOYER DISCLAIMER:Primera (RCC Holdings, LLC) is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal,state, and local laws that prohibit workplace discrimination and unlawful retaliation. Primera strictly prohibits alldiscrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mentaldisability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex(including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and genderexpression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibiteddiscrimination or harassment), or any other status or classification protected by applicable federal, state, and/or local laws.Primera will also make reasonable accommodations for disabled applicants and associates and for the sincerely heldreligious beliefs of applicants and associates depending upon individual circumstances.This commitment to EEO extends not only to associates of the company but also to independent contractors, trainees,apprentices, or any participant in a program to provide unpaid experience in the workplace or our business. Thiscommitment extends to all areas of personnel actions, including but not limited to advertising, recruiting, hiring, training,evaluation, promotion, transfer, work assignments, accommodation requests, requests for leave, compensation, benefits,disciplinary actions, layoffs, discharges, terminations, participation in company activities, programs, or events, or any otherterms, conditions, or privileges of employment.