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AVP, Reliability Engineer
Synchrony    PHOENIX, AZ 85067

Job Description:

**Role Summary/Purpose:**

The pace and complexity of software development is increasing constantly – straining traditional IT operations practices. DevOps helps alleviate siloed workflows, and lack of visibility and collaboration. However, DevOps teams do not necessarily dedicate resources to increase application reliability and performance. That gap is filled by Reliability Engineering, which applies software engineering principles to ensure high reliability and scalability of software systems.

The AVP, Reliability Engineer implements highly automatic and self-healing applications, which in turn frees up time for development tasks such as new features and business growth. The ideal Reliability Engineer is skilled in both software engineering and system administration.

We’re proud to offer you flexibility! This position is eligible to work remote, where you will work from home, and may require you to occasionally commute to one of our hubs for in person engagement activities such as team meetings, training and culture events. Remote candidates will be considered who live near any Synchrony hub including: Alpharetta, GA, Chicago, IL, Costa Mesa, CA, Stamford, CT, New York, NY, Altamonte Springs, FL, Charlotte, NC, Dayton, OH, St. Paul, MN or Phoenix, AZ.

**Essential Responsibilities:**

+ Ensure the dependability and scalability of one or more enterprise-scale applications.

+ Develop the reliability process to ensure the highest level of systems availability, stability, security and performance, including maintenance and support, root cause analysis, systems validation, performance tuning and capacity management.

+ Be a member of DevOps teams in shared responsibility for the reliability of these applications and associated platforms.

+ Have dedicated time for creating software that improves the reliability of systems in production, fixing issues, and responding to incidents/on-call events.

+ Support a root cause analysis program that will lead to reduced downtime, increased resiliency and a culture of continuous improvement.

+ Design and implement monitoring, alerting and appropriate metrics to track and report adherence to service SLOs and SLAs, performance and operational efficiency.

+ Drive technical innovation and efficiency in application and infrastructure operations via simplification and automation.

+ Coordinate between infrastructure, platform and application subject matter experts to promote reliability efforts through communication and best practice sharing.

+ Perform other duties and/or special projects as assigned


+ Bachelor’s degree and a minimum 7 years of combined experience in application development and support for associated infrastructure OR, in lieu of degree, High School Diploma/GED 9 years of combined experience

+ Minimum of 7 years of experience in full stack development using Spring, other JEE technologies, Spring REST API and UI technologies and frameworks

+ Experience in designing, building, and troubleshooting large scale distributed systems

+ Minimum 5 years of experience in application design

+ Minimum 5 years of systems engineering experience

+ Strong interpersonal communication skills with ability to work well in diverse-team-oriented settings with other developers, Product Managers, other SREs, etc.

**Desired Characteristics:**

+ Knowledge of fintech Industry as it relates to consumer financing

+ Deep experience in service-oriented architecture

+ Agile expertise

+ Critical thinking, problem solving and creativity

+ Experience with dependency management tools like Maven or Gradle

+ Experience with continuous integration environments like Jenkins

+ Experience building and deploying application on Cloud

+ Experience in generating OpenAPI / Swagger specifications

+ Working knowledge of API gateways

+ Expertise in mobile solutions including native and mobile web

**Eligibility Requirements:**

+ You must be 18 years or older

+ You must have a high school diploma or equivalent

+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**Reasonable Accommodation Notice:**

+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is **70,000.00 - 150,000.00** USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

**Grade/Level: 11**

Job Family Group:

Information Technology

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Job Details

Employment Type

Full Time