Wells Fargo Phoenix, AZ 85067
**Important Note:** During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
**Technology** sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.
Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.
The Enterprise Functions Technology (EFT) group provides technology solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Corporate Properties, and Stakeholder Relations business lines. In addition, EFT provides unique technology solutions and innovation for Wells Fargo Technology, Enterprise Shared Services, and Enterprise Data Management. This combined portfolio of applications and tools are continually engineered to meet the challenges of stability, security, scalability, and speed.
Within EFT the Human Resource Information Technology (HRIT) team provides technology support for team member focused applications and processes, including payroll, benefits, learning and recruiting.
We are seeking a HRIT Integration Consultant (Systems Operations Engineer) who will be part the HRIT Service Delivery and Recovery team responsible for Workday changes to production being performed in HR and HRIT.
+ Act as a lead between business and technical resources to effectively provide Workday Enterprise Interface Builder (EIB) support.
+ Ensure that all customer issues/cases are addressed and responded to in a timely manager, in accordance with Service Level Agreements.
+ Effectively prioritize and escalate customer issues when those issues severely impact a customer, driving problems to resolution and managing the communication and expectations with the customer.
+ Engage across corporate functions (Product Management, Operations, Application) to partner together to solve issues, improve processes, and ensure we are delivering solutions to meet our customer needs.
+ Identify technical support gaps in the current technology process and recommend changes and usability to assure SLAs can be supported.
+ Provide guidance to less experienced analysts.
+ Utilize end user metrics and ticketing system data to analyze trends and advocate for change to improve high impact business processes.
+ Assess changes for risk to production systems and assure quality, security, and compliance requirements are met for supported areas.
+ Applies deep knowledge of data accuracy, corporate policies and data security to any aspects of the project.
+ Monitor integration performance to ensure production environment is not impacted.
+ 5+ years of systems support analysis experience demonstrated through work or military experience
+ 3+ years of experience working in managed services as demonstrated through work, military, or education
+ 3+ years of relationship management experience with business and technology partners
+ 2 + years of experience with application integration
+ 2 + years of experience identifying, documenting, escalating and resolving issues
+ Experience supporting an enterprise-level environment
+ Ability to interact with all levels of an organization; including management
+ Strong team or technical leadership experience
+ Strong verbal, written, and interpersonal communication skills
+ A BS/BA degree or higher in science or technology
+ Experience working in a large enterprise environment
+ Excellent verbal, written, and interpersonal communication skills
+ 2+ years of HR systems experience (e.g. PeopleSoft, Oracle, SAP, Workday)
**Other Desired Qualifications**
+ Excellent analytical, problem solving, and multi-tasking skills
+ Ability to absorb new technologies and features quickly.
+ Ability to work independently and perform against tight deadlines
+ Workday application integration experience
+ Workday Enterprise Interface Builder (EIB) tool experience
+ Ability to work outside of regular business hours
**NC-Charlotte:** 8740 Research Dr - Charlotte, NC
**MN-Minneapolis:** 550 South 4th St - Minneapolis, MN
**AZ-Chandler:** 2600 S Price Rd - Chandler, AZ
**AZ-PHX-Northwest Phoenix:** 2222 W Rose Garden Ln - Phoenix, AZ
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.
**Company:** Wells Fargo
**Req Number:** 5599452-2
**Updated:** 2021-09-17 02:00:04.354 UTC