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Help Desk Analyst - Corporate Systems Applications
Willis Towers Watson    Tempe, AZ 85282
 Posted 11 days    

This role will be part of the Services Management Team working within IT, specifically Corporate Applications. Candidates with a Help Desk background (not on the technical side) on the functional applications side may be a good fit.

**Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.**

**The Role**

This role will be part of the Services Management Team working within IT, specifically Corporate Applications. Candidates with a Help Desk background (not on the technical side) on the functional applications side may be a good fit. This role will be providing access and assisting to resolve errors/problems within applications supported by Corporate Applications. We are not looking for a DBA or Systems Analyst as this will be a functional support role within Oracle, TCT and other applications. The position would be considered as Level 1 support person. Previous Oracle experience, Sharepoint/TCT, and/or banking portal experience is highly preferred if not required. Degree or equivalent experience may be considered.

**Responsibilities**

Ability to manage several application requests in a timely manner; Specifically:

+ Oracle ERP Suite

+ TCT (sharepoint type tool)

+ Enterprise Management Reporting

+ Bank Portal Administration (access Administration)

Manage tickets in our case management tool – ServiceCentral

**The Requirements**

+ Ability to organize, set priorities, work independently and complete multiple projects within established deadlines

+ Previous Oracle experience

+ Sharepoint/TCT experience

+ banking portal experience is preferred but not required

**What we can offer you**

• Professional and technical growth opportunities

• Competitive salary and benefits package including generous parental leave

• Diverse and inclusive work environment that encourages new ideas and personal growth

• Short feedback loop: Immediately visible impact from your contributions

• A strong team empowered to make decisions and changes

EEO, including disability/vets (https://cdn-static.findly.com/wp-content/uploads/sites/1240/2021/06/14082050/EEO-Policies-for-WTW-Careers-site-2021.pdf)

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Job Details


Employment Type

Full Time